Terms of service
1) General
The following Terms and Conditions set out the sole basis on which you can place orders for products with Clifton College School Shop. By placing an order for goods with Clifton College School Shop you are confirming that you have read, understood and accepted these terms and conditions.
The retail supplier of the goods featured is Clifton College School Shop.
If you should wish to become an online customer you will need to open an account using your personal email address as a login address and set up your own unique password. We will only use contact details when it becomes necessary to fulfill customers’ orders. Personal information and data is never shared for marketing purposes and, in this regard, we ask that you please read our Privacy Policy.
You may contact us for general enquiries about the School Shop by email to schoolshop@cliftoncollege.com or telephone us on 0117 3157620 during normal business hours.
2) Orders placed using our online School Shop through Shopify
Online orders may only be placed for products, sizes and colours which appear on the website - with the drop down menus providing the further details as required - as this indicates immediate stock availability in most cases. These orders will be processed exactly in accordance with the website details as requested by the customer.
Great care must be made to ensure that the correct colour, sizes and quantities are ordered. All products are picked and packaged in a controlled environment according to the colour, size and quantities you have ordered.
Once your order has been received, staff in the Clifton College School Shop will be in contact with you to confirm when your order can be collected and the associated procedure for this to happen in a safe and controlled manner. We are following the latest Govt guidelines with regards to COVID-19 and so please allow at least 3 working days from the date you placed your order for us to contact you. If you have any queries then please contact us by email in the first instance via onlineshop@cliftoncollege.com
3) Incorrect Orders
If you receive an order that is incorrect, which maybe because the quantities, sizes or colours are not precisely as ordered and as detailed on the web-site or the goods are damaged, Clifton College School Shop will rectify any shortages and replace any damaged goods or refund to you the amount you paid for the items.
Clifton College School Shop must be notified about the problem by email within 5 working days of the receipt of the order, as after this time we are unable to correct discrepancies and thereafter any incorrect goods which you need to return must be returned within 14 days.
Please feel free to telephone us to discuss such occurrences but, as we are not always able to answer telephone enquiries at our busiest time of the year, we strongly recommend that you send an email which includes your telephone number to schoolshop@cliftoncollege.com stating the problem as soon as you open the package and become aware of the discrepancy.
4) Returns
All returns must be notified by emailing schoolshop@cliftoncollege.com
Where goods are returned as having a manufacturing fault these will only be refunded subject to inspection and agreement of a fault by Clifton College School Shop and/or return to the manufacturer for their acceptance that the goods are genuinely faulty.
Closure of fitting rooms and steps to quarantine returned items
In line with current retail guidelines our fitting rooms are currently closed. Therefore we appreciate that parents will need to consider the ordering of uniforms more carefully this year. We have created an online school shop to enable this to happen, and will work with you on the “Click and Collect” over the summer period. Should you need to return any items then a careful quarantine of returned items will take place for a minimum period of 48 hours. Clifton College School Shop will use a designated, self-contained room for this purpose with a clear date rotational system procedure. We will continue to apply the latest Government guidance to ensure the safety of our customers and staff throughout.
https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/shops-and-branches#shops-5-5
5a) Payments
Payment of website orders are solely by credit and debit cards which are processed through a specialist third party, and credit/debit card information is always transferred in encrypted form. Most major credit and debit cards are accepted and the details are checked and verified by a third party to obtain an authorisation code. Only once necessary in-store procedures have thereafter been completed will dispatch and confirmation of collection details be released.
5b) Payments made in person at the School Shop
If you have a confirmed appointment on site in the School Shop then payments must be made by card, we are unable to accept any cash payments at this time.
6) Availability
All orders for products are subject to availability. In the event of supply difficulties we reserve the right to substitute a suitable alternative but will endeavour to agree this with the customer.
7) Colour Reproduction
The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate please also refer to the Clifton College uniform brochure for additional photographs.
8) Product Range Revisions
Clifton College School Shop continually seeks to improve its products and reserves the right to alter, delete or add any item, colour, size or service from its range without prior notice.
9) Customer feedback
Clifton College School Shop welcomes and learns from your feedback. We aim to deal with comments speedily and systematically. Any feedback can be communicated to the Shop Manager via email schoolshop@cliftoncollege.com
Privacy policy
We are committed to complying with the Data Protection Act 1998 as now amended and updated by the General Data Protection Regulations (GDPR) which came into effect in May 2018, and have published this guide to help you understand how and why Clifton College School Shop collect information from you, to whom such information is disclosed and what your rights are.
What Information Do We Collect And How Do We Obtain It?
We receive information from you when you register with us as a customer for an on-line purchase and you will be asked to use your personal email address as your login address and provide a unique password of your own choice.
You will only be requested to enter your credit or debit card details at the payment stage by a specialist third party. Clifton College School Shop does not record credit or debit card information on its website.
How Do We Use Your Information?
We use the information that we collect about you to:-
- Process your orders
- Administer this website
- Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
- We only use your email address or telephone number to contact you as necessary to fulfill your order.
- We do not use your personal information for marketing purposes.